Insurance & Eligibility
How to Schedule a Medicaid-Covered Ride to Your Appointment
A step-by-step look at how to get a Medicaid-covered ride booked with Allegiance, from confirming eligibility to pickup.
← Back to ResourcesScheduling a Medicaid-covered ride involves one extra step compared to a private-pay trip: authorization through your plan’s transportation broker. Here’s how the process generally works.
Step 1: Confirm Your Eligibility
Check that your appointment qualifies for the NEMT benefit and that you know which broker administers your plan — usually ModivCare or SafeRide in North Carolina. Your Medicaid ID card or plan member services line can confirm this.
Step 2: Request or Authorize the Trip Through Your Broker
Most brokers want advance notice — often a few business days — to authorize a trip, though exact windows vary by plan. This is typically done by phone or through the broker’s member portal.
Step 3: Allegiance Confirms and Schedules the Ride
Once a trip is authorized and assigned to us, we confirm pickup details directly with you or your facility. As with any request, a specific pickup time isn’t guaranteed until we’ve confirmed it — we’ll follow up to finalize scheduling.
- Have ready: your Medicaid ID number
- Appointment date, time, and location
- Any mobility equipment you’ll need (wheelchair, bariatric, etc.)
Ready to schedule?
Get a ride estimate or submit a transportation request.