Resources
Transportation Resources Center
Answers to common questions about Medicaid-covered rides, specialized transport equipment, and planning transportation for a loved one or a facility.
Wondering if your ride is covered?
Use our Insurance & Medicaid Coverage guide to find out how ModivCare and SafeRide coverage works.
Insurance & Eligibility
Does Medicaid Cover Non-Emergency Medical Transportation in NC?
How North Carolina Medicaid's non-emergency medical transportation (NEMT) benefit works, what it typically covers, and how to find out if you qualify.
Read more →ModivCare vs. SafeRide: How NEMT Brokers Work in North Carolina
ModivCare and SafeRide are the two transportation brokers most commonly behind Medicaid-covered rides in North Carolina. Here's what each one actually does.
Read more →How to Schedule a Medicaid-Covered Ride to Your Appointment
A step-by-step look at how to get a Medicaid-covered ride booked with Allegiance, from confirming eligibility to pickup.
Read more →Specialized Equipment
Bariatric Medical Transportation: What to Expect
What bariatric medical transportation is, who it's for, and how Allegiance coordinates safe, dignified transport for higher-weight-capacity needs.
Read more →Reclining High-Back Wheelchair Transport Explained
What a reclining high-back wheelchair is, who benefits from this type of transport, and how it differs from standard wheelchair transportation.
Read more →Broda Chair Transportation for Patients with Limited Mobility
What a Broda chair is, why it requires specialized transport, and how Allegiance coordinates safe transportation for patients who use one.
Read more →For Healthcare Facilities
A Discharge Planner's Guide to Scheduling Patient Transportation
What discharge planners and case managers need to coordinate smooth, on-time transportation for patients leaving a hospital or facility.
Read more →Setting Up Recurring Transportation for Dialysis or Chemotherapy Patients
How to set up standing, recurring transportation for patients with regular dialysis, chemotherapy, or other ongoing treatment schedules.
Read more →Facility-to-Facility Transfers: What SNFs and Hospitals Need to Know
What to know about coordinating a non-emergency facility-to-facility patient transfer, from timing to information the receiving facility needs.
Read more →For Patients & Families
Long-Distance & Out-of-County Medical Transportation
Allegiance's core service area is the Piedmont Triad, but long-distance medical trips outside that area can be arranged by request.
Read more →What to Expect on Your First Wheelchair-Accessible Ride
A walkthrough of what happens before, during, and after a wheelchair-accessible transportation trip with Allegiance, for first-time riders.
Read more →Preparing for a Medical Appointment: A Checklist for Patients and Caregivers
A simple checklist to help patients and caregivers get ready for a medical transportation trip, from paperwork to timing.
Read more →Still have questions?
Our team can help you figure out coverage and scheduling directly.